Terrible service paid a month of fire stick and only worked a day shut down on me twice already . Tired of dealing with it switching to another provider who will reprogram and customer service is 10x better
This place is a jokeI. The door was locked and another customer opened the door. Walking in was extremely uncomfortable as it is likened to a well secured Ghetto financial institution or jewelery store protected by what appears to be bullet proof glass. I was expecting to be padded down by security but surprisingly that didn't happen. The woman sitting behind the glass didn't look like she wanted to be there, but I gave this business a chance as I already drove there and the name Tech House is a style of music that I enjoy. I had my laptop in hand and I told the woman that I simply mistakenly pulled a ribbon out of the connector attached to the motherboard while replacing a battery, and that I wasn't sure if the new battery I bought was even holding a charge. I then asked for an estimate. The woman then asked me to hand the laptop to her, as I asked myself how I would do that through the glass. She then pointed at small slot hiding in the corner similar to a mail slot, juuuuust big enough to squeeze my laptop through. I had already opened it so she lifted the case and looked inside. She then gave me a grave look similar to a doctor telling you that your child may not survive the surgery and that I should brace myself for the worst. She then told me that if even a small part like the ribbon clip is broken I might have to replace the entire motherboard and this "may not be worth it". At this point I was already feeling discouraged about this place but I still found myself standing there trying to give them my business. I then asked if there is an actual technician here, and she replied that "he's not here right now" with no further information offered. I then told her that I'll take my laptop, and she then asked me if I wanted to leave it to check it. I then said "No, not really!" And I walked towards the locked door which lucky for me she unlocked from behind her barricade. At least I managed to escape. To whomever is the manager, a friendly smile and a welcoming appreciation for customers goes along way. A bit of encouragement that your business can fix a minor issue on a laptop without making me feel that I would have to take out a second mortgage to pay for it would also have helped you to earn my busines, which I will now give to your nearby competitor. Front desk service matters!!
The worst customer service, the girl doesn’t know anything about tech and gives no time to what you have to say, doesn’t care one bit, the service is slow and very very unprofessional, personally recommending everyone to stay away from this place.
This has been the worst experience of my life. I went to get my laptop charging port fixed, they said they will analyze it then call me, didn’t call me at all, I ended up calling them myself , they told me they will fix it right away, after that, I was called to pick it up, upon picking it up I got home and saw that it was not working when the charger was in certain angles, so I go back again to them and they told me they will fix it, I wanted it fixed right away but the lady did not seem interested or care what I had to say, I asked for the technicians number and she didn’t give me, says the guy was not around, she later calls me saying the part will be changed and I only have to pay 40 dollars more, I was astonished but agree because I was being told new charging ports can reach in the 100s. Totally unbothered individuals in the Jane location.
Thieves and scammers. Do NOT trust these scumbags. They'll say anything to get your money. Lying POS owner and staff. Beware! They deserve -1000 stars. They destroyed my iPhone. I sincerely hope they go outta business.
Bought an aftermarket battery for my iPhone 6s from these guys and they sold me a “new battery” that only had 86% life left. When I complained the manager was cool about it and replaced the battery but then that new battery overheated and expanded and completely destroyed my phone! When I showed them what their battery did to my phone they refused to take any responsibility and they blamed Apple, the phone, the USB cable and everything else under the sun except their battery. I was forced to go buy a new phone cause these clowns sold me a cheap aftermarket battery that expanded when it overheated and destroyed my iPhone 6s and they denied their battery had anything to do with it. I learned my lesson about these irresponsible clowns the hard way so I suggest you take my advice and avoid this place. I’ll never be back. My iPhone would still be working fine if I never took it to this place. I should have had Apple replace the battery for the same price! I recommend you avoid these idiots. Cheap parts, rude staff and irresponsible owners. They only care about getting your money. Scammers. And the idiot girl who answers the phone is less than useless. Beware of this place!
This place took advantage of my teenage daughter. She worked very hard to save money to get the hard drive replaced in her laptop. She researched and found a place close to home, and took it in to get fixed. Her laptop was in perfect mint condition with a few customized decals on it. They told her they would call when it was ready. After a week and no call she took it upon herself to call and see whats taking so long. Apparently it was ready, so she went to get it. When she received her laptop back it was broken. The corner of was broken right off and the entire laptop had no screws in it. They also removed all her custom decals, which makes no sense as none of them were around any openings. My daughter was so upset when she came home. Horrible place. Do not recommend.
iTech House is a Canadian Cell phone store based in York, Ontario. iTech House is located at 965 Jane St, York, ON M6N 4E1, Canada.
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