The greeter (Mia I think) provided friendly and welcoming customer service. Having spent over 2 decades in this industry, I know how rare it can be to find someone who can meet these standards. My questions were answered promptly and thoroughly which left a very positive first impression.
I had an excellent experience at Union Lighting in Toronto, thanks to Krissy! Although we didn't end up purchasing a light, Krissy went above and beyond to help us. She took the time to track down some hard-to-find lights and provided thoughtful recommendations, even though we were still in the research phase. Her dedication and fantastic service truly stood out. It's rare to come across someone who’s so willing to go the extra mile, and Krissy definitely impressed us. I’ll be back for sure and highly recommend Union Lighting for their exceptional customer service!
I recently had the pleasure of dealing with Walisa at Union Lighting, and I couldn't be happier with the experience! Walisa was incredibly helpful, knowledgeable, and went out of her way to ensure I found exactly what I needed. She helped me find exactly what i was looking for making the entire process smooth and enjoyable. I would highly recommend Union Lighting for anyone looking for quality products and top-notch customer service. Thank you, Walisa, for making this such a great experience!"
I purchased two vanity lights in March 2024. Unfortunately one light, the glass cylinder had cracked. I called Customer Service for help. They were extremely helpful, professional and kind. They replaced the glass cylinder. I also had purchased light bulbs 2 years ago and one started flickering (defective), they also replaced the bulb. Thank you so much for your help!! Union lighting has been my go to in purchasing my lights. They have beautiful furnishings and I would definitely recommend.
Ty at the back pick up area is very helpful and knowledgeable. He can juggle so many balls in the air keeping everything straight despite interruptions. Very impressive. Cool calm and collected.
I love Union lighting, I have been purchasing from them for many years and never disappointed. Given my previous wonderful in store experiences, I figured I would order online. BEWARE: I ordered from Union Lighting and Decor not realizing it was NOT Union Lighting and FURNISHINGS in Toronto. How deceiving! I only discovered this when I called to ask a question about the fixture. However, Ty, the lovely young man I was speaking to was so incredibly helpful and took the time to go over everything with me. Ty went above and beyond, he looked into my issue, found the answer and called me back exactly when he promised to review my concerns with me. The level of customer service provided given that I didn't even actually purchase from their store was top notch. This is why I love Union Lighting and FURNISHINGS and will continue to purchase from them. Personal shout out to Ty, an exemplary team member who is customer focused!!
My experience with Steve Sharpe at Union has consistently been of the highest caliber, and I would not hesitate to recommend him to other architects and designers. I would also recommend the services of Gillian Walters, whose excellent knowledge of lighting fixtures is a strategic asset in the design process.
Union Lighting & Furnishings is a Canadian Lighting store based in York, Ontario. Union Lighting & Furnishings is located at 1491 Castlefield Ave, York, ON M6M 5A1, Canada.
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